Terms & Conditions

1. About This Website

This website is operated by Begonia Counselling & Support. By accessing or using this website, booking a session, or purchasing any service, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use this website or book services.

2. Nature of Services

Begonia Counselling & Support provides professional counselling services for adults. Counselling is a supportive, therapeutic process and is not a substitute for medical, psychiatric, or emergency care.

If you are experiencing a mental health crisis or are at immediate risk of harm, please contact:

Lifeline: 13 11 14
Emergency services: 000

3. Website Information Disclaimer

The information provided on this website is for general informational purposes only and does not constitute medical, psychological, or legal advice.

While care is taken to ensure information is accurate and up to date, Begonia Counselling & Support makes no guarantees regarding completeness or suitability for your individual circumstances.

4. Eligibility

Services are intended for:

Adults aged 18 years and over
Individuals located in Australia (unless otherwise stated)

By booking a session, you confirm that you meet these criteria.

5. Bookings, Fees & Payments

Session fees are displayed on the website, and at the time of booking
Payment is required in advance at time of booking, via website.
Fees may be updated from time to time and will not affect existing bookings

Details regarding cancellations, late cancellations, and non-attendance fees are outlined in the Informed Consent & Fees Policy, provided before your first session.

6. Cancellations & Non-Attendance

By booking a session, you agree to the cancellation and non-attendance policy provided during intake. Failure to attend or cancel within the required notice period will result in a cancellation. For more information please see the policy page.

7. Confidentiality & Privacy

Your privacy is important. Personal information is collected, stored, and used in accordance with:

The Privacy Act 1988 (Cth)
The Australian Counselling Association (ACA) Code of Ethics

Please refer to the Privacy Policy for further details.

8. Intellectual Property

All content on this website, including text, worksheets, graphics, and branding, is the intellectual property of Begonia Counselling & Support unless otherwise stated.

You may not copy, reproduce, or distribute content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Begonia Counselling & Support is not liable for any loss, damage, or injury arising from:

Use of this website
Reliance on website content
Participation in counselling services

Nothing in these terms excludes rights under Australian Consumer Law.

10. Changes to These Terms

These Terms & Conditions may be updated at any time. The most current version will always be available on this website.

Continued use of the website or services indicates acceptance of any changes.

11. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.