Refund Policy

1. Nature of Services

Begonia Counselling & Support provides professional counselling services. By booking a session, you agree to the fees and cancellation terms outlined below.

Counselling is a time-based professional service. Once a session time is reserved for you, it is no longer available to other clients.

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2. Payments

• Payment is required at the time of booking unless otherwise agreed.

• Session fees are listed on the website and may be updated from time to time.

• Fees are inclusive of GST where applicable.

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3. Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

• Cancellations made with less than 24 hours’ notice will incur the full session fee.

• Non-attendance (“no-show”) appointments will incur the full session fee.

• This policy reflects the time reserved specifically for you.

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4. Refunds

Because counselling is a scheduled professional service:

Refunds are not provided for:

• Change of mind

• Late cancellations

• Non-attendance

If you cancel at least 24 hours before your appointment, you may:

• Reschedule your session, or

• Request a refund of prepaid fees.

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5. Australian Consumer Law

• Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

• If a service is not delivered with due care and skill, or is not provided as agreed, you may be entitled to a remedy in accordance with Australian law.

• If you have concerns about your service, please contact Begonia Counselling & Support directly so the matter can be addressed promptly and respectfully.

• port directly so the matter can be addressed promptly and respectfully.

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6. Exceptional Circumstances

In cases of genuine emergency or exceptional circumstances, discretion may be applied regarding cancellation or non-attendance fees.

Supporting documentation (such as a medical certificate or statutory declaration) may be requested where appropriate.